How to use ServiceNow to Design a WFH Experience

Companies are spending a lot of time figuring out their work from home (WFH) procedures. Employees are requesting more flexibility, however, organizations are finding it difficult to keep up with this demand. Companies are dictating when staff should be in the office, defeating the purpose of allowing staff flexibility. How do you provide the flexibility employees need, while keeping full visibility on the company’s operations? More importantly, how do you give your staff everything they need to do their jobs while they are mobile?

Hybrid work is proving to be complex for organizations to implement. Often, there is push back from employees, who demand more flexibility. Organizations would like to provide this, but have no idea how to organize their operations to accommodate flexibility for all their staff. As a result they create a company wide – one size fits all solution. In order for a hybrid work environment to be successful, operations should be optimized within the team level, not company level.

ServiceNow (SN) is a powerful tool which can be used to design WFH operations, but so many companies only scratch the surface of SN functionality. Unfortunately, SN is very complex and time consuming to use, making it challenging to implement new features and changes.

Introducing Marvel

So how can you use SN to make flexibility work? If staff are fully flexible, how will the company organize their operations? This is where Marvel comes in. Marvel works on top of ServiceNow to create a successful WFH employee experience in weeks.

How you can use Marvel to design your WFH experience:

  1. Simplify how your staff access the office. Utilize data in a system that recommends when an employee should go into the office, for example days during which a good number of team members are attending a couple of meetings. The employee gets a notification straight to their mobile. They can tick/confirm that they are coming into work at that time.
  2. Have all policies, procedures and “how-to” articles on a central, mobile portal. Staff can search for contact details, login details and information on how to perform their tasks. 
  3. Allow employees to connect and collaborate through a mobile portal. Employees can have full visibility of who is in their team and who they are working with. They can see exactly which roles they are responsible for, allowing seamless collaboration. 
  4. You can walk new employees through a fully online induction program. Make them feel part of the company family by assigning them an “online work buddy” who interacts with them throughout their first few weeks. Everything that they need to know to be successful in their new position is easily accessible on their mobile device. 
  5. Simplify the digital experience for employees. Staff have full access to the information they need, however, it is curated in such a way that they know exactly where to find what. This means, pulling up a procedure is as easy (and fun) as ordering Uber eats.
  6. Immerse your branding onto your company mobile presence. 
  7. Create this experience at a fraction of the cost. 
  8. Create a fully functioning Mobile app within weeks instead of months. 

With Marvel, even the most complex company structure can be transformed into a seamless WFH digital experience.