JP Morgan research found that companies that invest in enhancing the employee experience are 42% more profitable than those who do not. The employee experience is defined as the journey an employee takes with your organization. All the individual moments of an employee’s experience play a role in how a worker feels about an employer’s purpose, brand and culture.

You and I both know that the traditional 8-5, in-office work environment is over. This presents a new challenge to HR and HRIS departments. The challenge is how do I engage remote employees and measure its effectiveness? Even prior to the pandemic, remote working environments was a growing trend, with a 44% rise in remote work in the last five years. So, how to you effectively manage and engage remote team members?

Did you know the average cost per minute for handling a support ticket is $1.60? This means that with every ticket you resolve faster or avoid from being created in the first place, the more business saves in indirect labor.

Some executives and managers might dismiss remote work as just another modern trend. This is a big mistake. After reviewing the latest trends and hearing about Omicron COVID-19 variant, the virtual work environment is here to stay. Check out the following stats:

The idea of a remote work experience was not on most company radars until 2020. Companies may have had a few freelancers/contractors on the books who were relied upon for content or designs, but most of the work was still done in the office.

Technology is at the center of every task your workforce completes, especially in the “new normal”. The quality of your digital tools can make or break employee experience.  

Your workforce uses technology to connect, collaborate, and communicate, and the quality of their digital experiences profoundly impacts overall employee satisfaction. If you’re looking to enhance your employee experience in 2021, leverage your intranet to achieve the following: 

The easier you can make your employee’s job by having all the information they need to do their job and stay informed in one place, the more likely they will stay with your company, feel better at work, and perform effectively. The fact of the matter is that most employees must hunt for the information they need, which hurts employee engagement and reduces productivity significantly. This negatively impacts the employee net promotor score (eNPS) that puts significant weight on variables such as communication, resources, diversity and inclusion, and opportunities for growth and advancement.   

Employee self-service culture has expanded globally since the start of Covid. Staff have suddenly become extremely connected, savvy and self-sufficient. Self service culture means that employees prefer to be given tools which enable them to find answers and information themselves without seeking help from a person. Self service has become way more attractive to the workforce than waiting for help from a service manager. From grocery stores to banking, every industry has moved towards self-service. Employees are now expecting self service structures within their organizations as well.

Personalization is part of our everyday lives. We expect a personal experience whenever we interact with social media, Netflix, Uber and any other digital platform. Digital personalization makes our lives easier. It makes the information that is important to us accessible right away. Personalization is the perfect foundation on which to build an organization’s digital portal, however, it is often an afterthought.