Best Buy Elevates Employee Experience with Intellective Amaze
Discover how Intellective partnered with retail giant Best Buy to unify their employee portal and streamline service delivery using our "Built on Now" Amaze solution, significantly boosting employee satisfaction and operational efficiency.
Overview
Best Buy, a leading force in the retail sector, understands that a thriving business is built on an empowered workforce. However, their vast employee network faced a common challenge: a fragmented internal portal that made finding crucial information and accessing essential HR services a cumbersome task.
This disjointed experience led to inefficiencies, frustrated employees, and a lack of personalized support. Best Buy recognized the urgent need for a unified, intuitive, and highly efficient employee experience platform that could cater to the diverse needs of its frontline and corporate teams.
Execution
Execution: Intellective partnered with Best Buy to implement Amaze, our powerful "Built on Now" solution designed to revolutionize employee experience within the ServiceNow platform. Amaze provided Best Buy with the tools to:
Unify the Employee Portal: We consolidated disparate information sources and services into a single, intuitive hub, creating a seamless point of access for all employee needs, from HR queries to IT support.
Streamline Service Delivery: Amaze transformed complex HR service delivery processes into efficient, user-friendly workflows. Employees could now easily submit requests and track their progress, reducing administrative burden and wait times.
Personalize the Experience: Leveraging Amaze's capabilities, Best Buy could tailor content and services based on individual employee roles, locations, and preferences, ensuring that each interaction was relevant and impactful. This moved beyond a one-size-fits-all approach to a truly personalized digital workspace.
Result
Result: The strategic implementation of Intellective Amaze delivered a profound positive impact across Best Buy's operations:
Significantly Improved Employee Satisfaction: By providing a unified, easy-to-navigate portal and streamlined services, Best Buy saw a marked increase in overall employee satisfaction. Employees felt more supported and empowered.
Enhanced Operational Efficiency: The ability for employees to quickly find information and access services led directly to increased productivity and reduced time spent on administrative tasks.
Reduced HR & Support Costs: By automating and optimizing HR processes through Amaze, Best Buy achieved a reduction in administrative overhead and associated operational costs, demonstrating clear ROI. Intellective Amaze empowered Best Buy to cultivate a more engaged, efficient, and satisfied workforce, reinforcing their commitment to their most valuable asset – their people.