How Did NextEra Energy Transform Its Knowledge Experience?
NextEra Energy, a leading energy company with over 16,000 employees, faced a major challenge: their outdated knowledge management system was slowing down productivity and frustrating staff. Employees struggled with dense, hard-to-navigate articles and inconsistent design, leading to confusion and disengagement. As a result, support teams were overwhelmed with basic questions, increasing operational costs and reducing employee satisfaction.
How Did Intellective’s Amaze Platform Enable Knowledge Management Transformation?
To solve these issues, NextEra Energy adopted Intellective’s Amaze platform, a no-code, AI-powered solution that integrates seamlessly with ServiceNow. This digital transformation empowered content creators to build engaging, interactive articles—without technical expertise.
Key features of the transformation:
Modern, User-Friendly Experience: Dynamic content with accordions, tabs, and multimedia made information easy to find and digest.
Consistent Branding: Powerful templating tools ensured a unified, professional look across the knowledge base.
Empowered Content Creators: The no-code editor removed technical barriers, enabling rapid, high-quality content creation.
What Measurable Results Did NextEra Energy Achieve?
The impact of this knowledge management transformation was significant:
Metric | Before Amaze | After Amaze |
Content Creation Efficiency | Baseline | +25% |
Employee Satisfaction (article rating) | 3.2 | 3.91 |
Support Calls (volume) | High | Reduced |
Brand Consistency | Low | High |
25% Increase in Content Creation Efficiency: Authors produced more content, faster.
Higher Employee Engagement: Satisfaction ratings for knowledge articles rose from 3.2 to 3.91.
Reduced Support Calls: Employees found answers independently, lowering the burden on HR and IT.
Stronger Brand Identity: A cohesive knowledge experience reinforced NextEra Energy’s brand.
Why Is AI-Powered Enterprise Search Critical for Modern Organizations?
AI-powered enterprise search and intelligent information discovery are essential for large organizations. They enable employees to quickly access relevant knowledge, reduce support costs, and improve overall productivity. NextEra Energy’s success demonstrates how a unified knowledge experience can drive digital transformation and business value.
Frequently Asked Questions
Q: What is knowledge management transformation?
A: Knowledge management transformation refers to overhauling outdated systems and processes to create a modern, efficient, and user-friendly knowledge experience—often using AI and digital tools.
Q: How does AI-powered enterprise search benefit employees?
A: It enables fast, accurate information discovery, reduces time spent searching for answers, and empowers self-service, leading to higher satisfaction and productivity.
Q: What makes Intellective’s Amaze platform unique?
A: Amaze offers a no-code, intuitive editor, seamless ServiceNow integration, and advanced branding tools, making it easy to create engaging, consistent, and interactive knowledge content.
Q: How can my organization achieve similar results?
A: Start by assessing your current knowledge management challenges, then explore AI-powered solutions like Intellective’s Amaze platform. Schedule a personalized demo to see how it can transform your knowledge experience.
Ready to Transform Your Knowledge Experience?
Don’t let an outdated knowledge base hold your business back. Discover how Intellective’s Amaze platform can unlock the full potential of your knowledge management and empower your workforce.
Schedule a personalized demo today and start your journey toward a unified, intelligent knowledge experience.