How NextEra Energy transformed the knowledge experience

The Problem: The High Cost of a Broken Knowledge Base

In today's fast-paced business environment, your employees need quick and easy access to information to do their jobs effectively. But what happens when your knowledge base is a source of frustration rather than a solution? For a large and dynamic company like NextEra Energy, with a workforce of over 16,000, their outdated knowledge management system was creating a significant bottleneck.

Employees were faced with a deluge of dense, text-heavy articles that were difficult to navigate and often out of date. The lack of a consistent look and feel across the platform made the user experience even more confusing. As a result, employees were giving up on self-service and flooding the HR and IT departments with calls for easily answerable questions. This not only created a drain on company resources but also led to a disengaged and frustrated workforce. The bottom line? Their knowledge base was failing both their employees and their business.

The Solution: A New Era of Knowledge Management with Intellective

NextEra Energy knew they needed to make a change, and they found the answer in Intellective's Amaze platform. Amaze offered a powerful yet intuitive solution to completely overhaul their knowledge management system, seamlessly integrating with their existing ServiceNow platform. The "no-code" editor was a game-changer, empowering their content creators to build beautiful, engaging, and interactive articles without needing any technical expertise.

The transformation was swift and dramatic. With Amaze, NextEra Energy was able to:

• Create a Modern, User-Friendly Experience: They replaced their static, boring articles with dynamic content, incorporating features like accordions, tabs, and embedded multimedia to make information easy to find and digest.

• Ensure Brand Consistency and Governance: The platform's powerful templating and branding tools allowed them to maintain a consistent and professional look and feel across their entire knowledge base.

• Empower Their Content Creators: By removing the technical barriers, Amaze unleashed the creativity of their authors, enabling them to produce high-quality content at an unprecedented speed.

The Benefits: A Win-Win for Employees and the Business

The results of implementing Amaze speak for themselves. NextEra Energy saw a significant return on their investment, with benefits that were felt across the entire organization:

• A 25% Increase in Content Creation Efficiency: Authors were able to produce more content in less time, freeing them up to focus on higher-value activities.

• A Happier, More Engaged Workforce: The average employee satisfaction rating for knowledge base articles jumped from 3.2 to an impressive 3.91.

• A Significant Reduction in Support Calls: By making it easy for employees to find the answers they need, NextEra Energy was able to reduce the burden on their support teams and lower their operational costs.

• A Stronger, More Cohesive Brand: The consistent look and feel of their new knowledge base reinforced their brand identity and created a more professional and polished employee experience.

Are You Ready to Say Goodbye to Your Knowledge Management Nightmare?

If the challenges NextEra Energy faced sound all too familiar, we're here to help. Don't let an outdated knowledge base hold your business back any longer.

Schedule a personalized demo with one of our experts today and discover how Intellective's Amaze platform can help you unlock the full potential of your knowledge base and empower your employees to succeed.