Beyond the Intranet: Paramount's Blueprint for a World-Class Employee Experience
The Problem: Uniting a Global Giant in the Wake of a Mega-Merger
When media titans Viacom and CBS merged, Paramount was born—a global powerhouse with a vast and diverse workforce. But this monumental merger created a significant internal challenge: a fragmented and confusing digital employee experience. Employees were forced to navigate a maze of siloed, outdated intranets, each with its own branding and logic. This digital chaos made it impossible to foster a unified company culture and created a frustrating experience for employees who just wanted to find the information they needed to do their jobs.
The reliance on IT for every content update created a significant bottleneck, slowing down communication and preventing business units from owning their messaging. Paramount knew that to succeed as a unified company, they needed to move beyond the traditional, clunky intranet. They needed a single, dynamic, and personalized digital hub that would connect their global team and reflect the creativity and innovation of the Paramount brand.
The Solution: A "Consumer-Grade" Experience Powered by Intellective
Paramount set out to build a world-class, unified employee experience platform, codenamed "Murray." They chose ServiceNow as their core platform and partnered with Intellective to leverage our "Wonder" product—the key to unlocking the rich, consumer-grade user experience they envisioned. Wonder provided the essential bridge between their ambitious design goals and the technical capabilities of the platform.
This powerful combination allowed Paramount to:
Empower Business Users: Our solution gave content ownership back to the business. Teams across HR, IT, Legal, Procurement, and Marketing can now create, manage, and personalize their own content without writing a single line of code, eliminating the IT bottleneck.
Deliver a Stunning, Branded Interface: We enabled Paramount to create a beautiful, interactive, and fully branded portal that aligns with their global brand guidelines, ensuring a consistent and engaging experience for every employee.
Consolidate and Simplify: Murray replaced dozens of disparate portals with a single, intuitive, one-stop-shop for all employee needs, from accessing HR policies to finding IT support and collaborating with colleagues.
The Benefits: Record Speed, Massive Engagement, and a Unified Workforce
The results of this collaboration have been nothing short of transformative. By leveraging Intellective's Wonder, Paramount was able to build and launch the foundational framework of their new intranet in a record-breaking 13 weeks.
Since launching, the platform's success is clear in the numbers:
Massive Adoption: Over 29,000 unique employees across 87 countries have actively used the new platform.
Sky-High Engagement: The portal sees an average of 267 visits per minute, with users spending an average of 2 minutes engaged with the content, resulting in over 350,000 total page views.
Business Agility: Paramount now has a flexible, scalable platform with reusable templates and components, allowing them to rapidly evolve the employee experience as business needs change.
Paramount didn't just build a new intranet; they created a dynamic and unified digital workplace that connects their global team, fosters culture, and drives engagement.
Ready to Build Your Blueprint for Success?
If you're facing the challenge of a fragmented employee experience, it's time to stop settling for outdated solutions. Let us show you how you can achieve the same incredible results as Paramount.
Book a call with an Intellective expert today to discover how our solutions can help you unite your workforce, empower your business users, and deliver a world-class employee experience in record time.