Employee Experience
Growth
Knowledge Management
How Can You Reduce Knowledge Article Creation Time in ServiceNow from Hours to Minutes?
Feb 6, 2026
Enterprise teams are under pressure to deliver more with less. Amaze by Intellective is helping HR, IT, and communications managers reduce time to create knowledge articles, streamline knowledge creation, and improve content creation workflows. Real-world stories and workflow diagrams show how Amaze transforms content production from hours to minutes, reducing workload and boosting productivity.
Why Does Reducing Content Creation Time Matter?
Enterprise teams are actively searching for ways to reduce HR content workload and improve content creation workflows. Traditional knowledge article authoring is slow, manual, and often frustrating. HR, IT, and communications groups spend hours drafting, formatting, and reviewing content—time that could be spent on higher-value work. The result? Delays, inconsistent articles, and missed opportunities to enhance employee experience.
Before & After: Amaze’s Workflow Transformation
When it comes to knowledge article creation, the difference between old and new workflows is dramatic. Many enterprise teams are still stuck in a cycle of manual processes, slow approvals, and repetitive tasks that drain productivity. Let’s take a closer look at how Amaze completely reimagines this process, turning a time-consuming chore into a streamlined, efficient experience.
Before Amaze:
Manual drafting and formatting in Word or email
Copy-pasting into ServiceNow
Repetitive compliance and accessibility checks
Multiple review cycles
Publishing takes hours or even days
After Amaze:
Drag-and-drop article builder inside ServiceNow
AI-powered content automation and templates
Automated compliance and accessibility checks
Real-time collaboration and approvals
Publish in minutes, not hours
Step | Traditional Workflow | With Amaze |
Drafting | 1–2 hours | 10–15 minutes |
Formatting | 30–60 minutes | Automated |
Compliance Review | 30+ minutes | Automated |
Approvals | 1–2 days | Real-time |
Total Time | 3–8 hours | 15–30 minutes |
The contrast couldn’t be clearer. With Amaze, what once took hours of manual effort and endless back-and-forth can now be accomplished in a matter of minutes. This transformation not only saves time, but also empowers teams to focus on higher-value work, delivering better content, faster, and with far less stress.
How Does Amaze Deliver ServiceNow Content Creation Efficiency?
Delivering high-quality knowledge articles quickly is essential for any organization using ServiceNow, but traditional methods often fall short, slowing teams down and increasing the risk of errors. Amaze was designed to solve these challenges head-on, bringing a suite of smart features that make content creation not just faster, but smarter and more reliable.
Here’s how Amaze delivers true ServiceNow content creation efficiency:
AI-Powered Drafting: Amaze automates content generation, enabling faster knowledge authoring in ServiceNow.
Drag-and-Drop Builder: No HTML or scripting—just intuitive, streamlined knowledge creation.
Automated Compliance: Built-in accessibility and style checks for every article.
Content Governance Best Practices: Version control, approvals, and audit trails ensure quality and compliance.
Employee Experience Content Automation: Amaze helps HR and comms teams deliver timely, accurate information to employees.
By combining automation, intuitive design, and robust governance, Amaze empowers teams to create, review, and publish knowledge articles with unprecedented speed and confidence. The result? Less time spent on manual tasks, more consistent content, and a better experience for both employees and content creators. With Amaze, ServiceNow content creation becomes a true engine of productivity and value.
How Can Amaze Unlock a New Era of Content Efficiency for Your Team in ServiceNow?
Amaze isn’t just another tool, it’s a productivity multiplier that fundamentally changes how enterprise teams approach knowledge article creation. For HR, IT, and communications groups, the pressure to deliver timely, accurate, and accessible information has never been higher. Amaze rises to this challenge by reducing the time to create knowledge articles from hours to minutes, streamlining knowledge creation, and automating the most tedious parts of content production.
By integrating AI-powered drafting, intuitive drag-and-drop editing, and automated compliance checks directly within ServiceNow, Amaze empowers your teams to focus on what matters most: delivering value to employees and the business. The result is not just faster content, but better content, more consistent, more compliant, and more engaging for your workforce.
If you’re ready to reduce your HR content workload, improve content creation workflows, and deliver a better employee experience, now is the time to act.
Contact Intellective for a personalized demo and see firsthand how Amaze can transform your knowledge management process.
Frequently Asked Questions
Q: How does Amaze reduce the time required to create knowledge articles in ServiceNow?
A: Amaze reduces the time to create knowledge articles by automating the most time-consuming steps, drafting, formatting, and compliance checks. With AI-powered content generation, drag-and-drop editing, and built-in accessibility and style validation, Amaze enables teams to go from initial draft to published article up to 80% faster than traditional methods. This streamlined knowledge creation process means HR, IT, and communications teams can deliver accurate, compliant content in minutes instead of hours.
Q: Can non-technical staff use Amaze to improve content creation workflows?
A: Yes, Amaze is designed for users of all technical backgrounds. Its intuitive interface, pre-built templates, and guided workflows make it easy for non-technical staff to create, edit, and publish high-quality knowledge articles without needing HTML or coding skills. This democratizes content creation, allowing every team member to contribute and improving content creation workflows across the entire organization.
Q: How does Amaze help organizations implement content governance best practices?
A: Amaze supports content governance best practices by providing robust version control, approval workflows, and detailed audit trails for every knowledge article. This ensures that all content is reviewed, approved, and tracked according to organizational standards. Automated compliance checks further guarantee that each article meets regulatory and quality requirements, making it easier for organizations to maintain consistent, trustworthy knowledge bases.
Q: What impact does Amaze have on employee experience and information access?
A: Amaze significantly improves employee experience by ensuring that knowledge articles are accurate, up-to-date, and easy to find. Faster content creation and automated publishing mean employees get the answers they need quickly, reducing frustration and support requests. By streamlining knowledge delivery, Amaze empowers employees to solve problems independently and stay informed, leading to higher satisfaction and productivity.